Bhagya & Poonam

 Hi, thanks for contacting Amazon. I'm Amazon's chat helper.

I'm here to answer your questions & get the right person to help you out.

As I send you messages, you can select a button to reply. Give it a try.

5:40 PM

Got it

5:40 PM

Messaging Assistant | Customer Service

OK

So, what can I help you with?

5:40 PM

My friend does not want the gift card I sent.

5:40 PM

Messaging Assistant | Customer Service

How can we help with your Amazon Gift Card?

5:40 PM

Buy or cancel

5:41 PM

Messaging Assistant | Customer Service

OK. Can you tell me more?

5:41 PM

Cancel order

5:41 PM

Messaging Assistant | Customer Service

You can cancel gift card or reload orders that haven't been completed or dispatched yet by going to Your Orders.

5:41 PM

Need a Customer Service Associate

5:41 PM

Messaging Assistant | Customer Service

Ok, you can chat with an associate now or request a call back.

You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?

5:41 PM

Chat with an associate now

5:41 PM

Messaging Assistant | Customer Service

If you have details you think would help the associate, type them here.

An associate will join the chat.

5:41 PM

B

Bhagya has joined & will be ready to chat in just a minute.

$50.00heartlight1111@gmail.comSent

5:43 PM

Bhagya | Customer Service

Hello adventure Bill, I'm Bhagya.

B

5:43 PM

ORDER PLACED December 3, 2020 TOTAL $50.00 ORDER # 114-4451703-0574643

Hi Bhagya, Did you read my chat exchange saying my friend doesn't want the gift card?

5:44 PM

Bhagya | Customer Service

Let me check this for you.

Thank you for waiting.

I see that the gift card is already claimed.

B

5:52 PM

ORDER PLACED December 3, 2020 TOTAL $50.00 ORDER # 114-4451703-0574643 View order details View invoice Sent Amazon eGift Card - Thank You Puppy (Animated) Message: 1- dog and desert, that's part of me 2- you called and left a vmail yesterday, this is my way of helping you pay for calls to the states for $3/hour. :) 3- I hope you will forgive me for not being able to share what turmoil I was going through 6 years ago when you came and visited. 4- Light the World- one by one. 5- I was so intrigued with the Red Boxes the church sponsored 2 years ago. Buy a goat or chickens for a family in Africa? Last year I did it. It felt so cool. I did somethingweird AmountSent toStatus $50.00heartlight1111@gmail.comSent

5:53 PM

Bhagya | Customer Service

I'm sorry for the inconvenience caused.

B

5:53 PM

I have sent it twice.

Notice the last word is not RECEIVED!

5:54 PM

Bhagya | Customer Service

Let me check this for you.

Thanks for waiting.

B

5:54 PM

THERE IS A BUTTON FOR Resend Gift Card!

5:55 PM

Bhagya | Customer Service

I have added the gift card again.

B

5:55 PM

If you want I can resend it to her and then collect the code from her and spend it.

5:56 PM

Bhagya | Customer Service

Yes, you can.

B

5:56 PM

YES, I could but can't you cancel it? And just refund me?

5:57 PM

Sorry, Bhagya’s connection dropped. A new associate will join the chat soon

Can't you see that it was sent but NOT received?

5:59 PM

P

POONAM has joined & will be ready to chat in just a minute.

POONAM | Customer Service

Hello ! My name is Poonam. How may I help you today?

P

5:59 PM

Please read what I have written.

5:59 PM

POONAM | Customer Service

Please give me a moment to review the previous correspondence.Thank you for waiting and I'am sorry for the inconvenience caused to you.

I can see that the gift card already claimed

P

6:02 PM

Nope!

6:02 PM

POONAM | Customer Service

I'm sorry for the inconvenience.

But it was already claimed

P

6:02 PM

No it wasn

6:03 PM

POONAM | Customer Service

We cannot cancel it

P

6:03 PM

She wants me to take it back

6:03 PM

POONAM | Customer Service

You can contact the purchaser

Because it was already claimed

P

6:03 PM

Oh well. You are wrong. Good bye